Valeria Farber
Lakeville,MN
Summary
Dynamic Shift Lead with proven expertise in staff supervision and customer service excellence at Crisp & Green. Skilled in POS software and adept at conflict resolution, I elevated guest experiences and streamlined operations. Trained new employees, enhancing team capabilities and operational efficiency without compromising safety or service quality.
Overview
2
2
years of professional experience
Work History
Shift Lead
Crisp & Green
04.2023 - Current
- Managed shift operations, supplied resources and monitored team performance to ensure that all of the in-store processes were running seamlessly to meet business and customer needs.
- Responded to and resolved customer questions and concerns, creating an exceptional experience for not only the guests, but the community.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Farmington Senior High School
Farmington06-2025
Associate of Arts - Liberal Arts
Normandale Community College
Bloomington, MN06-2025
Skills
- Shift leadership
- Self-motivated with strong decision-making capabilities
- Customer service focus and exceptional guest service
- Positive attitude
- Employee training
- Ability to work independently and in team settings
Languages
Russian
Native or Bilingual
Timeline
Shift Lead
Crisp & Green
04.2023 - Current
High School Diploma -
Farmington Senior High School
Associate of Arts - Liberal Arts
Normandale Community College
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