Valeria Feregrino
Denver,CO
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aztec Real Estate & Tax Company
Denver, CO
10.2023 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Identified needs of customers promptly and efficiently.
- Designed visual and graphic images to use on multiple platforms.
- Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
- Optimized web pages for better search engine rankings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Corresponded with clients via email or phone to obtain additional information needed for filing taxes.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Monitored and reported on potential properties across multiple markets.
Sales Associate
Victoria Secret
Denver, CO
09.2023 - 11.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed refunds for worn, damaged and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist
Summit Pediatric Medical Group
Denver, CO
06.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Compiled data from various sources into reports for management review.
- Handled incoming calls and directed callers to appropriate department or employee.
- Analyzed demand and recommended updates to calendar schedule.
- Answered phone calls and responded to emails in a professional manner.
Front Desk Receptionist
Barringer Law Firm
Denver, CO
01.2023 - 06.2023
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Monitored front desk traffic to support customer satisfaction
- Provided a high level of customer service to all clients
- Documented and distributed messages to support timely communications
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Scheduled appointments and maintained and updated appointment calendars
- Ordered front office supplies to maintain optimum inventory of stock
- Helped with the preparation of documents for meetings, conferences and other events as needed
- Regularly updated customer contact information and payment records
- Posted incoming payments and advance deposits to maintain daily cash receipts journal
- Operated cash register and accurately processed payments, returns, and exchanges.
Patient Services Associate
Dial Senior Living
OMAHA, NEBRASKA
07.2022 - 01.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Presented menus and answered questions regarding items.
- Observed food safety and sanitation protocols to reduce germ spread.
- Performed additional tasks assigned by chef or supervisor.
- Inspected deliveries for freshness and quality standards prior to stocking shelves.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Set up banquet tables with appropriate tableware prior to events.
- Re-stocked, organized and arranged service and food stations.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
Patient Service Associate
METHODIST HEALTH SYSTEM
OMAHA, NEBRASKA
04.2022 - 06.2022
- Completed final preparations of dishes and quickly delivered items to customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Relayed orders and special requests to cooks.
- Provided assistance to waitstaff in serving food and beverages as needed.
- Provided customer service to ensure guest satisfaction.
HR Administrative Assistant
JAE GROUP
Queretaro
06.2016 - 07.2021
- Supported day-to-day operations of HR functions and duties
- Maintained and updated employee records to support accuracy and compliance
- Performed customer service functions by answering employee requests and questions
- Contributed to creating and implementing employee training programs
- Filed papers and documents into employee files
- Reviewed job applications and conducted background checks on potential hires
- Provided cross-coverage support for other administrative personnel
- Maintained files and filing, keeping sensitive information confidential
- Used Microsoft Office Suite to create and revise documents and presentations
- Screened incoming telephone calls, routing to appropriate personnel
- Scheduled and confirmed appointments for clients or customers.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
Education
Teaching English As A Second Language (ESL)
Denver Community Collage
Denver, CO01-2025
High School Diploma -
Siglo XXI
Queretaro Mexico 01-2017
Skills
- Leadership: Trained and tested new Employees, Communication, Organization, New Hire Orientation
- Customer Service
- Mail Handling
- Job Applicant Interviews
- Office Administration
Certification
- Flight Attendant
- Senior Living Recruiter Certificate
Languages
- Spanish, Native
- English, Intermediate
References
Anilu Savedra, Human Resources Coordinator, Dial, (402) 672-8447, anilu.saavedra@dialseniorliving.com
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
Aztec Real Estate & Tax Company
10.2023 - Current
Sales Associate
Victoria Secret
09.2023 - 11.2024
Front Desk Receptionist
Summit Pediatric Medical Group
06.2023 - 09.2024
Front Desk Receptionist
Barringer Law Firm
01.2023 - 06.2023
Patient Services Associate
Dial Senior Living
07.2022 - 01.2023
Patient Service Associate
METHODIST HEALTH SYSTEM
04.2022 - 06.2022
HR Administrative Assistant
JAE GROUP
06.2016 - 07.2021
Teaching English As A Second Language (ESL)
Denver Community Collage
High School Diploma -
Siglo XXI
Similar Profiles
Erika M. JohannsenErika M. Johannsen
REALTOR® at Aztec Real Estate & DevelopersREALTOR® at Aztec Real Estate & Developers
Asmaa Ragab Abdulghaffar ElazabAsmaa Ragab Abdulghaffar Elazab
Office Manager at Real Estate Tax AuthorityOffice Manager at Real Estate Tax Authority
Elsie DorvalElsie Dorval
OFFICE ASSISTANT at FIRST CLASS REAL ESTATE, INSURANCE & INCOME TAXOFFICE ASSISTANT at FIRST CLASS REAL ESTATE, INSURANCE & INCOME TAX