Valeria Garcia

• Supervised team members to ensure optimal food preparation and service quality.
• Implemented training programs to enhance staff performance and operational efficiency.
• Coordinated daily operations, ensuring compliance with health and safety regulations.
• Monitored inventory levels, reducing waste through efficient stock management practices.
• Resolved customer complaints promptly, improving overall guest satisfaction ratings.
• Developed workflow processes that minimized downtime during peak service hours.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Managed food and beverage orders efficiently, maintaining accuracy throughout service.
• Collaborated with kitchen staff to streamline meal preparation and delivery processes.
• Trained new servers on menu offerings and restaurant protocols to enhance team performance.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
• Handled cash transactions accurately, processing payments while ensuring security of funds.
• Developed rapport with regular customers, fostering loyalty and repeat business opportunities.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

I became a team leader in December of 2022 where I learned a lot more about how the restaurant handles situations. I took this experience with me to my other job at Macayos.

I started off as a hostess and only worked as one for 1 and a half months. I was then asked to be a server, which I found to be my favorite position. In December 2022 was when I was asked to be a team leader. I learned all parts of the restaurant from hosting, food running, bussing, serving, being a team leader, to opening and closing duties as well as sidework.