Valeria Gonzalez

My job description includes :

•Heavy customer service

•Patient when working under heavy customer services challenges.

•Multitasker

•Bilingual

•Efficient to fill any task

• Provided exceptional customer service in fast-paced dining environment.
• Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Supported team during peak hours by prioritizing tasks effectively.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Assisted in training new servers on menu knowledge and customer engagement techniques.
• Maintained cleanliness and organization of dining area, enhancing overall ambiance.
• Adapted quickly to changing customer demands during peak hours to optimize service flow.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.