Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valeria Anahi Guerra

Elk Grove,CA

Summary

Bilingual banking professional with over 3 years of experience in financial services, customer relationship management, and risk mitigation. Skilled in analyzing client needs, processing transactions with accuracy, and managing escalations to ensure exceptional customer satisfaction. Known for attention to detail, problem-solving, and maintaining professionalism under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Banker

JP Morgan Chase Bank, Sacramento
Sacramento
02.2024 - Current
  • Analyzing customers' needs to provide tailored financial solutions.
  • Manage escalations with professionalism to protect the bank's reputation.
  • Utilize banking software to update accounts and process transactions efficiently.
  • Deliver exceptional customer service to drive client satisfaction and loyalty.

Patrol Security Professional

Allied Universal, Sacramento
Sacramento
12.2021 - 02.2024
  • Investigated security breaches, documented findings, and supported law enforcement.
  • Assisted in facility inspections and critical event responses to ensure safety compliance.

Warehouse Associate

Amazon, Sacramento
Sacramento
09.2021 - 11.2021
  • Verified the accuracy of incoming shipments against purchase orders.
  • Collaborated with team members to safely load large equipment, preventing accidents.

Shift Leader

Nothing Bundt Cakes, Elk Grove
Elk Grove
05.2020 - 07.2021
  • Oversaw bakery operations, including cash register balancing, and staff coordination.
  • Maintained a clean and organized store presentation to enhance the customer experience.

Education

High School Diploma -

Sheldon High School
Elk Grove

Skills

  • Bilingual: English and Spanish
  • Customer relationship management
  • Audit processing and risk mitigation
  • Cash handling and transaction accuracy
  • Conflict resolution and escalation
  • Assessing fraud potential

Certification

  • BSIS Certificate - Guard Card
  • CPR & AED Certificate - Infants and Adults
  • Fire Inspector 1A - Duties and Administration
  • Fire Inspector 1B - Fire and Life Safety
  • Fire Inspector 1C - Field Inspection
  • Fire Inspector 1D - Field Inspection, California Specific

Timeline

Associate Banker

JP Morgan Chase Bank, Sacramento
02.2024 - Current

Patrol Security Professional

Allied Universal, Sacramento
12.2021 - 02.2024

Warehouse Associate

Amazon, Sacramento
09.2021 - 11.2021

Shift Leader

Nothing Bundt Cakes, Elk Grove
05.2020 - 07.2021

High School Diploma -

Sheldon High School

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