Valeria Hernandez
Orlando,FL
Summary
Highly motivated and customer - focused sales professional with proven track record in providing exceptional customer service and driving sales growth. Strongly skilled in understanding customer needs, offering tailored solutions and building strong relationship. I pride myself in customer satisfaction and have a very strong work ethic, I am eager to learn and grow within a dynamic team environment. I am looking to expand my knowledge and experience in a challenging new role.
Overview
3
3
years of professional experience
Work History
Event Specialist Part-time
AMFund
Maitland, FL
09.2024 - Current
- Assisted with the coordination of event logistics.
- Monitored feedback from participants after each event, making adjustments as needed for future events.
- Attended and participated in industry events.
- Provided accurate information about products, prices and services.
Costumer Sales Representative
Conduent Call Center
Ocoee, FL
01.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Sales Associate Seasonal
Sephora
Orlando, FL
09.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Key Holder
Luxottica - Sunglass Hut
Orlando, FL
11.2021 - 05.2023
- Received incoming product deliveries and relocated to storage shelves.
- Counted and balanced registers.
- Open/Close store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL12.2025
High School Diploma -
Freedom High School
Orlando, FL05.2021
Skills
- Sales Proficiency
- Customer Service
- Financial Administration
- Operations Leadership
- Verbal and Written Communication
- Problem-Solving Skills
- Customer Education
- Inventory Controls
- Team Collaboration
- Product Knowledge
- Event sales
Languages
Portuguese
Full Professional
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Event Specialist Part-time
AMFund
09.2024 - Current
Costumer Sales Representative
Conduent Call Center
01.2024 - Current
Sales Associate Seasonal
Sephora
09.2023 - 01.2024
Key Holder
Luxottica - Sunglass Hut
11.2021 - 05.2023
Associate of Science - Business Administration
Valencia College
High School Diploma -
Freedom High School
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