Valeria Herrera Garro
Elk Grove,CA
Summary
Proven leader and effective problem-solver with experience at McDonald's, adept at schedule management and enhancing team performance. Excelled in toddler care, demonstrating exceptional customer service focus. Skillfully balanced household duties and customer issues, improving efficiency without sacrificing quality.
Overview
3
3
years of professional experience
Work History
Private Nanny
Khydeeja Alaam and Rihan Javid
01.2024 - 08.2024
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
Shift Manager
McDonald's
01.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Crew Member
McDonald's
06.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Pre-Medicine
Cosumnes River College
Sacramento, CA2025
High School Diploma -
Franklin High School
Elk Grove, CA05.2022
Skills
- Schedule Management
- Toddler care experience
- Cash Handling
- Customer service focus
Languages
Spanish
Native or Bilingual
Timeline
Private Nanny
Khydeeja Alaam and Rihan Javid
01.2024 - 08.2024
Shift Manager
McDonald's
01.2023 - 12.2023
Crew Member
McDonald's
06.2021 - 12.2023
Pre-Medicine
Cosumnes River College
High School Diploma -
Franklin High School
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