Valeria Jimenez
Santa Clarita,CA
Summary
Dynamic and results-oriented professional with proven expertise in customer service and retail sales. Excelled at Carter's by enhancing customer satisfaction and fostering repeat business through effective problem resolution and empathetic service. Demonstrated reliability and exceptional teamwork, contributing to increased sales and positive feedback. Skilled in time management and proficient at creating a welcoming store environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Carter's
03.2024 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Seasonal Worker
JCPenney
10.2023 - 12.2023
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Responded to customer requests for products, services, and company information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Business Administration And Management
College of The Canyons
Valencia, CA09-2026
High School Diploma -
Hart High School
Newhall, CA05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Goal oriented
- Flexible schedule
- Retail sales
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Carter's
03.2024 - Current
Seasonal Worker
JCPenney
10.2023 - 12.2023
Associate of Science - Business Administration And Management
College of The Canyons
High School Diploma -
Hart High School
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