Valeria Lopez
Rancho Cucamonga,CA
Summary
Dynamic Office Manager with a proven track record at Primerica Financial Services, excelling in customer relations and team leadership. Enhanced productivity through effective task delegation and streamlined document management, resulting in improved client satisfaction. Skilled in training and development, fostering a collaborative environment that drives operational excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
PRIMERICA FINANCIAL SERVICES LIMITED
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Associate
In-N-Out
Highland, CA
12.2016 - 11.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved team collaboration by initiating regular coordination meetings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
GED -
Citrus Valley High School
Redlands, CA05.2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Relationship building
- Scheduling
- Employee supervision
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Workflow optimization
- Team supervision
- Staff training
- Team bonding
- Documentation expertise
- Contract administration
- Computer skills
- Scheduling and coordinating
- Decision-making
- Customer relationship management
- Problem resolution
- Teamwork and collaboration
- Good judgment
- Documentation and reporting
- Professional and courteous
- Team leadership
- Managing operations and efficiency
- Administration and reporting
- Schedule management
- Work Planning and Prioritization
- Hiring and training
- Task delegation
- Negotiation and conflict resolution
- Interpersonal relations
- Team development
- Goal setting
- Employee coaching and mentoring
- Training and development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
PRIMERICA FINANCIAL SERVICES LIMITED
01.2019 - Current
Associate
In-N-Out
12.2016 - 11.2018
GED -
Citrus Valley High School