Valeria Mandujano Mendoza
Boerne,TX
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
4
4
years of professional experience
Work History
Front of House Employee/Cashier
Boerne Taco House
Boerne, Texas
02.2022 - 12.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed front counter operations during busy meal periods.
- Assisted in training new staff on service protocols and menu items.
- Maintained cleanliness and organization of dining area and restrooms.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved complaints effectively.
- Addressed customer inquiries and resolved complaints effectively.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Samuel V. Champion High School
Boerne, TX05-2024
Some College (No Degree) - Psychology
The University of Texas At San Antonio
San Antonio, TXSkills
- Customer service and order processing
- Menu knowledge and restaurant operations
- Effective communication and conflict resolution
- Time management and multitasking
- Basic math and money handling
- Food allergy awareness and stock management
- New staff training and punctuality
- Positive demeanor and stress management
- Bilingual communication and active listening
- Collaboration and teamwork in POS systems
Languages
English
Professional
Spanish
Professional
Timeline
Front of House Employee/Cashier
Boerne Taco House
02.2022 - 12.2025
High School Diploma -
Samuel V. Champion High School
Some College (No Degree) - Psychology
The University of Texas At San Antonio