Valeria Marquez
Thousand Palms ,CA
Summary
Dynamic professional with a proven track record at In-N-Out Burger, enhancing customer satisfaction through exceptional service and high-quality standards. Skilled in customer interaction and data management, adept at multitasking and maintaining attention to detail. Demonstrates leadership and time management, driving team success and efficiency.
Overview
4
4
years of professional experience
Work History
Associate
In-N-Out Burger
09.2020 - Current
- Work in a fast-paced environment to achieve customer satisfaction.
- Accomplishing meat and toast quality to meet the company standards.
- Multitask in awareness of the board team, fry team, and order taker team, keeping a satisfactory pace.
- Work as a team to fulfill a fast and delicious experience for the customers' every need.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Collections Specialist
Responsible Billing
03.2023 - 04.2024
- Input data into the company software.
- Organized and detailed billing.
- I followed up on bills in collection.
- I would make up to 45 calls an hour.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Diploma -
Rancho Mirage High School
Rancho Mirage, CA06.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Courteous and professional
- New hire training
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist
Responsible Billing
03.2023 - 04.2024
Associate
In-N-Out Burger
09.2020 - Current
Diploma -
Rancho Mirage High School
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