Valeria Michel
Mesa,AZ
Summary
Adept at enhancing customer experiences, I excelled in a fast-paced environment at Sonoran Grillz, mastering POS operations and showcasing exceptional problem-solving abilities. My role significantly reduced transaction discrepancies, leveraging skills in cash handling and customer service to ensure satisfaction and efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Sonoran Grillz
06.2021 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided beverage cups and condiments to increase customer convenience
- Resolved customer complaints independently or with aid of supervisor.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Used POS system to enter orders, process payments and issue receipts.
Education
Westwood High School
Mesa, AZSkills
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Order taking
- Cash register systems
- Product restocking
- Issue resolution
- POS system operations
- Product recommendations
- Basic math
- Checkout monitoring
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Cashier
Sonoran Grillz
06.2021 - Current
Westwood High School
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