Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Ortega

Miami

Summary

Friendly and charismatic experienced professional with a focus on front-of-house operations and team leadership. Known for improving customer satisfaction and streamlining service, customer service and hospitality processes, skilled in communication and problem solving, team player, able to adapt quickly to new environments, along with the ability to work well under pressure.

Overview

7
7
years of professional experience

Work History

Server

Rosanegra
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Sales skillls.

FOH supervisor

PISCO Y NAZCA
08.2024 - 05.2025
  • Monitored employee performance, providing constructive feedback when necessary.
  • Assisted in organising special events, enhancing overall guest experience in the establishment.
  • Managed cash transactions accurately whilst maintaining excellent customer service standards.
  • Making schedules for employees
  • Trainig new employees in the different areas of FOH
  • Coordinated seamless shift changes for minimal disruption to service levels.

Bartender

PISCO Y NAZCA
03.2024 - 11.2024
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Recommended drinks to customers, increasing overall sales.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Collaborated with team members to provide seamless service during busy periods.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Managed stock levels efficiently, preventing shortage during peak hours.

server

PISCO Y NAZCA
02.2022 - 11.2024
  • Set tables, ensuring a comfortable environment for customers.
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Provided recommendations on drink pairings for optimal taste profiles.
  • Memorised complete menu and offered guests knowledgeable suggestions.

Cashier

Banco de Venezuela
08.2018 - 11.2019
  • Managed queue effectively during peak hours for seamless checkout process.
  • Balanced till at end of day, maintaining accurate records.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • cash count

Education

GCSEs - senior high school

Manuel Díaz Rodriguez

College - Business Administration

Instituto Universitario de Tecnologia Los Andes

Skills

  • Expert multitasker
  • Cocktail list development
  • Positive attitude
  • Microsoft office suite and Excell
  • Exceptional customer service
  • Hospitality service expertise

Languages

Español
Native
English
Intermediate

Timeline

Server

Rosanegra
04.2025 - Current

FOH supervisor

PISCO Y NAZCA
08.2024 - 05.2025

Bartender

PISCO Y NAZCA
03.2024 - 11.2024

server

PISCO Y NAZCA
02.2022 - 11.2024

Cashier

Banco de Venezuela
08.2018 - 11.2019

College - Business Administration

Instituto Universitario de Tecnologia Los Andes

GCSEs - senior high school

Manuel Díaz Rodriguez

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Valeria Ortega