Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Pantoja

Miramar,FL

Summary

Highly-motivated bilingual leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

General Manager

Jersey Mikes
Pembroke Pines, FL
10.2021 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided excellent customer service at all times.

Manager

Outback Steakhouse
Davie, FL
01.2019 - 10.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Directed recruitment, hiring, and training of new staff members.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created and distributed employee work schedules in accordance with labor laws.

Bartender

Outback Steakhouse
Davie, FL
12.2017 - 04.2021
  • Attended regular training sessions to stay updated on new products or trends.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Server

Outback Steakhouse
Davie, FL
10.2016 - 12.2017
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
06-2019

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06-2016

Skills

  • Customer Service
  • Bilingual English and Spanish
  • ServSafe Manager Certified
  • Team building
  • Supervision and leadership
  • Calm Under Pressure

Languages

Spanish
Native/ Bilingual

Timeline

General Manager

Jersey Mikes
10.2021 - Current

Manager

Outback Steakhouse
01.2019 - 10.2021

Bartender

Outback Steakhouse
12.2017 - 04.2021

Server

Outback Steakhouse
10.2016 - 12.2017

Associate of Arts - Business Administration

Broward College

High School Diploma -

Charles W Flanagan High School

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