Valeria Piña-Guillen
EL PASO,Texas
Summary
Reliable and adaptable Sales Associate with a focus on exceptional customer service and collaboration. Experienced in managing transactions, training staff, and promoting products to achieve sales targets and deliver outstanding shopping experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
Cricket Wireless Talk 4 Less
2302 Montana Ave Ste 803 Bldg H, El Paso, TX 79938
02.2024 - Current
- Assisted customers with product selection, demonstrating knowledge of wireless plans and devices.
- Executed daily sales transactions accurately using point-of-sale systems.
- Maintained product displays to enhance customer engagement and promote new offerings.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction ratings.
- Addressed customer inquiries and resolved issues effectively to ensure positive shopping experiences.
- Provided training to new staff on operational procedures and product features.
- Utilized marketing materials to promote promotions, driving customer interest in featured products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Science - Clinical Psychology
El Paso Community College
El Paso, TX11-2027
High School Diploma -
Socorro High School
10150 Alameda Ave, El Paso, TX 7992706-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
Accomplishments
- Awarded “Employee of the Month” in 2026.
- Brought in 50-80 new customers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Cricket Wireless Talk 4 Less
02.2024 - Current
Associate of Science - Clinical Psychology
El Paso Community College
High School Diploma -
Socorro High School