Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Awards
Timeline
Generic

Valeria Pittman, SHRM-CP

Greensboro,NC

Summary

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals. Open to relocate.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Store/ Company Operated District Manager

Starbucks Coffee Company
11.2022 - Current
  • Built positive and productive relationships with store and field leadership.
  • Directed functions of 9 sites to improve operational effectiveness, leading to higher productivity and increased sales.
  • Guided area through strategic use of leadership and emotional intelligence, promoting effective teamwork.
  • Collaborated with directors of licensed operations, utilizing consulting skills to pinpoint sales growth opportunities.
  • Achieved top 10 rankings in licensed store operation metrics by leveraging critical priorities to enhance YOY sales and average ticket growth.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

Store Manager

Starbucks Coffee Company
01.2018 - 11.2022
  • Achieved significant decrease in turnover and improvement in productivity through strategic application of motivational theory.
  • Through analyzing data and trends and forecasting, increased weekly year over year food growth 20–60% during declining customer growth
  • Maintained 100% barista retention rate
  • Created and implemented plan to improve emotional intelligence and support ethical decision making for assistant store managers.
  • Supported development of partners as the district hourly development leader

Palm Beach Area Lead TLA

Starbucks Coffee Company
01.2021 - 03.2021
  • Organized team of hourly employees to support the area through Covid19 isolations
  • Recovered over $500,000 in potential lost in sales in 3 month span.
  • Facilitated and supported development of baristas and shift supervisors to next level leadership
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance evaluations to identify strengths and areas for improvement among team members.

Director of Music

Gospel Fellowship, Inc
01.2012 - 01.2018
  • Collaborated with a team to start a corporation
  • Gathered group of volunteers to assist with weekly events
  • Managed weekly scheduling of a team of over 40 persons
  • Developed weekly music programs and yearly concerts with various organizations
  • Recruited and assessed skills of members to develop an exceptional music department
  • Developed and implemented plans to increase efficiency and decrease volunteer burnout
  • Trained volunteers on proper work ethic and routines.

Education

Culinary Arts -

Lincoln Culinary Institute
06.2015

Bachelor of Arts - Music

Florida Atlantic University
05.2011

Skills

  • Operations management
  • Consulting
  • Strategic planning
  • Recruitment and Hiring
  • Human Resources Oversight
  • Needs Assessment
  • Employee Motivation and Retention
  • Training and Development
  • Multitasking and Prioritization
  • Business Forecasting
  • Verbal and Written Communication
  • Team Leadership

Certification

Society for Human Resources Certified Professional Jan 2022- Aug 2025

Food Manager Certification 2021-2026

Affiliations

District 944 Partner Development Lead FY 21

District 944 Partner Engagement Lead FY 22

Region 9 Black Partner Network Communications Lead

Take Stock in Children Mentor 2014-2019

Awards

FY21 Q2 Spirit of Starbucks Award

FY20 Q1 Manager of the Quarter- Starbucks

Timeline

Licensed Store/ Company Operated District Manager

Starbucks Coffee Company
11.2022 - Current

Palm Beach Area Lead TLA

Starbucks Coffee Company
01.2021 - 03.2021

Store Manager

Starbucks Coffee Company
01.2018 - 11.2022

Director of Music

Gospel Fellowship, Inc
01.2012 - 01.2018

Culinary Arts -

Lincoln Culinary Institute

Bachelor of Arts - Music

Florida Atlantic University

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Valeria Pittman, SHRM-CP