Valeria Puente
Adelanto,CA
Summary
Driven professional with proven expertise in customer service and product knowledge, honed at ULTA. Excelled in driving customer retention through effective negotiation and comprehensive product insights. Skilled in money handling and problem-solving, ensuring seamless store operations and superior customer assistance. Achievements include maintaining high store standards and visual appeal, contributing to an inviting shopping environment.
Overview
2
2
years of professional experience
Work History
Sales Associate Specialist
ULTA
08.2024 - Current
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
L’ange
Los Angeles, CA
11.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Applied Arts And Science - Business Management
California State University Los Angeles
Los Angeles Associates - Business Administration
Pasadena City College
Pasadena, CA05.2021
Skills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Customer Service
- Problem-Solving
- Product Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate Specialist
ULTA
08.2024 - Current
Customer Service Representative
L’ange
11.2022 - 11.2024
Bachelor Of Applied Arts And Science - Business Management
California State University Los Angeles
Associates - Business Administration
Pasadena City College