Valeria Serra
Miami
Summary
I am self-motivating individual and team member with strong communication and positive energy seeking an opportunity that will intentionally further my skills to help others purposefully live an optimized life.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blaze Pizza
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Customer Service Representative
My Dentist Inc
02.2020 - 07.2020
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Education
Associate of Science - Photographic Technology
Miami Dade College
Miami, FL05-2022
Skills
- Customer service
- Critical thinking
- Nutrition
- Herbal medicine
- Organic lifestyle advocacy
- Environmental toxin awareness
- Anti-inflammation diet
- Holistic medicine
- Health and Mindset optimization
- Problem-solving
- Effective communication
- Relationship building
- Self motivation
- Health promotion
- Goal setting
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Customer Service Representative
My Dentist Inc
02.2020 - 07.2020
Customer Service Representative
Blaze Pizza
10.2018 - Current
Associate of Science - Photographic Technology
Miami Dade College
Similar Profiles
Francisco MartinezFrancisco Martinez
Team Member at Blaze PizzaTeam Member at Blaze Pizza
Nathaly ErraezNathaly Erraez
Manager at Blaze PizzaManager at Blaze Pizza
Angela JonesAngela Jones
Team Member / Cashier at Blaze PizzaTeam Member / Cashier at Blaze Pizza