Valeria Ulloa Caraballo
Saint Cloud
Summary
- Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
03.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Facilitated smooth operations by efficiently managing table turnover and guest seating.
- Trained new team members on restaurant protocols and service standards.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Assisted in inventory management by tracking supplies and placing orders as needed.
Bartender
Miller's Ale House
04.2023 - 01.2025
- Crafted innovative cocktail recipes to enhance customer experience and drive bar sales.
- Trained and mentored new bartenders on mixing techniques and customer service standards.
- Managed inventory and ordered supplies to maintain optimal stock levels for high-demand periods.
- Developed and implemented efficient workflows to improve speed of service during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Sales Associate
Walt Disney World Resort
09.2018 - 05.2022
- Assisted customers with product selection and provided exceptional service to enhance guest experiences.
- Collaborated with team members to maintain organized merchandise displays, ensuring an inviting shopping environment.
- Executed daily inventory checks and restocked shelves to optimize product availability for guests.
- Demonstrated product features and benefits, increasing customer engagement and satisfaction levels.
- Handled transactions accurately and efficiently, contributing to smooth operational flow during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Shift Supervisor
Starbucks
09.2018 - 06.2020
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented workflow improvements that enhanced efficiency and reduced downtime.
- Coordinated shift scheduling, optimizing staff coverage to meet operational demands.
Customer Service Representative
Universal Studios
11.2017 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business
Valencia College
Orlando, FL06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Listening skills
- Attention to detail
- Time management
- Oral and writing communication
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
03.2025 - Current
Bartender
Miller's Ale House
04.2023 - 01.2025
Sales Associate
Walt Disney World Resort
09.2018 - 05.2022
Shift Supervisor
Starbucks
09.2018 - 06.2020
Customer Service Representative
Universal Studios
11.2017 - 04.2019
No Degree - Business
Valencia College