Madison Borja
Buena Park,California
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with proficiency in self progression, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
03.2022 - Current
- Processed orders and sent to kitchen employees for preparation.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
To-Go Specialist
Olive Garden
04.2021 - 02.2022
- Observed packing operations to verify conformance to specifications.
- Followed all company policies and procedures to deliver quality work in a timely manner.
- Operated POS system and collected cash and credit card transactions while maintaining an accurate cash drawer.
Education
Associate of Arts - Kinesiology
Cerritos College
Norwalk, CA05.2024
High School Diploma -
La Mirada High School
La Mirada, CA06.2021
Skills
- Dining Customer Service
- Order Accuracy and Delivery
- Menu Memorization
- Hospitality and Rapport
- Warm and Friendly
- Customer Complaint Resolution
- POS System Operations
- Transactions and Cash Handling
Timeline
Server
Olive Garden
03.2022 - Current
To-Go Specialist
Olive Garden
04.2021 - 02.2022
Associate of Arts - Kinesiology
Cerritos College
High School Diploma -
La Mirada High School