Valeria Uribe Fuentes
Minneapolis,MN
Summary
Highly reliable and detail-oriented professional with extensive experience in high-volume customer service roles. Known for effective communication and teamwork, consistently enhancing guest experiences and supporting staff development.
Overview
8
8
years of professional experience
Work History
Bartender
Cardamom
723 Vineland Place Minneapolis, Mn
03.2021 - Current
- Crafted signature cocktails using premium ingredients to enhance customer experience.
- Trained new staff on drink preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, resolving complaints efficiently to maintain satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained junior bartenders on drink preparation, service techniques, and customer interaction skills.
Bank Teller
Sunrise Banks
Minneapolis, MN
01.2019 - 03.2021
- Processed customer transactions efficiently using advanced banking software.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Managed cash drawers, ensuring accuracy and compliance with bank policies.
- Trained new tellers on operational procedures and customer service standards.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Monitored and reported suspicious activity in line with bank security policies.
Bartender
Armory
Minneapolis, MN
12.2017 - 01.2019
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverages.
- Verified drinking age requirements of customers by carefully reviewing wristbands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Attention to detail
- Efficient
- Fast learner
- Clear and effective communication
- Responsible alcohol service
- Service-oriented mindset
- Changing beer kegs
- Basic accounting
- Fluency in Spanish
- Organized
Timeline
Bartender
Cardamom
03.2021 - Current
Bank Teller
Sunrise Banks
01.2019 - 03.2021
Bartender
Armory
12.2017 - 01.2019
High School Diploma -
Burnsville High School