Valeria Zambrano
Youngstown,OH
Summary
Second-year YSU honors student with a 3.6 GPA, involved as an honors trustee, Penguin Prep Mentor, and pen pal participant. Experienced restaurant manager with leadership skills, committed to growth, community, and academics.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Los Gallos Mexican Restaurant
08.2024 - Current
- Ensure compliance with health and safety regulations, food safety standards, and company policies.
- Handle customer inquiries, concerns, and feedback in a professional manner to promote guest satisfaction.
- Monitor inventory levels, assist with ordering, and manage supplies.
- Train, motivate, and support staff to uphold our restaurant’s standards and culture.
- Oversee cleanliness, organization, and safety protocols throughout the restaurant.
Shift Leader
Dunkin' Donuts
06.2022 - 08.2024
- Assist in training and developing new staff members.
- Maintain a clean, safe, and welcoming environment for both customers and employees.
- Handle customer inquiries, concerns, and complaints in a professional manner.
- Ensure all food and beverage quality standards are met.
- Manage cash register operations and perform opening/closing procedures.
- Support inventory management and stock replenishment.
- Adhere to all company policies, health and safety regulations, and food safety standards.
Education
Bachelor of Science - Social Work
Youngstown State University
Youngstown, OH05-2028
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Time management
- Project leadership
- Microsoft Excel
- Interpersonal communications
- Community engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Los Gallos Mexican Restaurant
08.2024 - Current
Shift Leader
Dunkin' Donuts
06.2022 - 08.2024
Bachelor of Science - Social Work
Youngstown State University
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