Valerie Angulo
The Bronx,NY
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
5
5
years of professional experience
Work History
Office Manager
Leeman Dental
Great Neck, NY
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Guest Service Representative
Target
New York, NY
11.2023 - 01.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Spa Concierge
Greenwich Hotel
New York, NY
10.2019 - 01.2022
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Provided administrative support to management as needed, such as preparing reports, maintaining databases, and conducting market research.
- Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
Education
Bachelor of Arts - Business Administration
University of California - Los Angeles
Los Angeles, CA06.2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll and budgeting
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Leeman Dental
01.2024 - Current
Guest Service Representative
Target
11.2023 - 01.2024
Spa Concierge
Greenwich Hotel
10.2019 - 01.2022
Bachelor of Arts - Business Administration
University of California - Los Angeles