Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Austin

Rome,GA

Summary

Dynamic Property Manager with over 10 years of experience excelling in tenant relations and compliance. Proven track record in streamlining rent collection processes, enhancing revenue, and utilizing various programs for efficient accounting. Strong leadership and credit analysis skills drive operational excellence and tenant satisfaction.

Overview

20
20
years of professional experience

Work History

Property Manager

Royal American Management
11.2024 - Current
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Managed a Tax- Credit/ HUD 811, Tenant Voucher Based Program.
  • Kept properties in compliance with local, state, and federal regulations.

Property Manager

LSA Management
10.2022 - 09.2023
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Kept properties in compliance with local, state, and federal regulations.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Completed annual rent calculations using housing database software.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Managed a Full Tax Credit/ HUD/HOME Tenant Based Voucher Property
  • Handled the hiring and termination of employees, timekeeping
  • Handled and processed Invoices for Accounting

Property Manager

Riverwood Park Apartments
03.2014 - 08.2022
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept properties in compliance with local, state, and federal regulations.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Completed annual rent calculations using housing database software.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Handled all hiring and termination of employees if needed, processed payroll, (timekeeping)
  • Processed all Accounts Payable Invoices

Assistant Manager /Apartment Leasing Agent

Hammond Residential Real Estate
01.2006 - 01.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Collected rent and tracked resident payments and information in computer system.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Took and Maintained workorders with maintenance and ensuring the orders were complete in a timely manner

Education

Associate of Science - Buisness

Shorter University
Rome, GA

Certified Occupancy Specialist

Housing And Urban Development
02-2020

No Degree - Certified Tax Credit Housing Professional (HCCP)

Department of Community Affairs
Atlanta Georgia
04-2006

Skills

    Leadership ( 10 Years)

    Yardi Accounting Program ( 10 years) Appfolio, Rent Manager, Realpage and Onesite

    Section 8 Housing Voucher Tenant and Project Based ( 10Years)

    Account Reconciliation

    Accounts Receivable/ Payable

    Property Leasing

    Property Management

    Credit Analysis

    Microsoft Excel/Word

Timeline

Property Manager

Royal American Management
11.2024 - Current

Property Manager

LSA Management
10.2022 - 09.2023

Property Manager

Riverwood Park Apartments
03.2014 - 08.2022

Assistant Manager /Apartment Leasing Agent

Hammond Residential Real Estate
01.2006 - 01.2014

Associate of Science - Buisness

Shorter University

Certified Occupancy Specialist

Housing And Urban Development

No Degree - Certified Tax Credit Housing Professional (HCCP)

Department of Community Affairs

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