Valerie Averill

Work History

Case Worker, Senior

University of Texas Health Science at San Antonio

09.2024 - Current

Worked fast to complete tasks and meet daily deadlines.
Followed instructions and procedures to complete assigned tasks.
Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Improved team morale and productivity through effective communication and active listening skills.
Established strong working relationships with patients through excellent communication skills, fostering long-term partnerships built on trust.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong patient rapport and patient care knowledge/skills to enhance individual and team performance.
Addressed and resolved patient complaints in polite and professional manner.
Evaluated patient needs and feedback to improve clinic health outcomes.
Optimized patient experience by delivering superior care services and effectively resolving issues.
Developed effective improvement plans in alignment with goals and specifications.
Generated reports detailing findings and recommendations.
Helped meet changing demands by recommending improvements to business systems or procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Devised and implemented processes and procedures to streamline operations.

Case Manager Coordinator

Lifetime Living, LLC

02.2023 - 08.2024

Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
Established strong community partnerships to broaden available resources for clients and their families.
Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
Collaborated with AACOG, Bluebonnet Trails, and Hill Country MHMR resource providers to offer clients access to community services.
Maintained familiarity with Texas foster care and adoption regulations and laws to facilitate resolution of client-related issues.
Trained caseworkers in effective delivery of medical assistance, mental health and substance use disorder services.
Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
Intervened in urgent and crisis situations and provided services in compliance with Texas and federal regulations and laws.
Monitored case managers and host home Lifetime Living, LLC contract employees for compliance with Texas adoption and foster care regulations and laws.
Improved client outcomes by developing and implementing individualized case management plans.
Introduced innovative strategies for strengthening the efficacy of the case management program overall.
Developed tailored recommendations for improvement in case management processes based on data analysis findings.
Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
Provided ongoing support and advocacy for clients in navigating complex social service systems.
Enhanced team efficiency through effective coordination of case manager assignments and workload distribution.
Attended continuing education trainings and maintained Texas Department of Health and Human Services certification to promote more effective service delivery.
Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
Promoted diversity awareness within the workplace by initiating inclusive cultural competence training programs.
Contributed substantially to achieving departmental goals through unwavering commitment to excellence in case management and client service.
Led quality improvement initiatives that increased program effectiveness without compromising client-centered care principles.
Implemented new initiatives and procedures to increase knowledge and availability of client services.
Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
Followed Medicare/Medicaid and TAC departmental budget guidelines and provided budget reports to management.
Increased staff competency with regular training sessions, performance evaluations, and feedback.
Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
Championed a positive work environment by fostering open communication channels among colleagues at all levels within the organization.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Developed and implemented comprehensive case management plans to address client needs and goals.
Monitored clients' progress and tracked client services to provide crisis interventions.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Facilitated individual and group sessions to promote positive behavior change for clients.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Provided leadership, guidance and support to staff members.
Collaborated with community members to develop and implement service initiatives.
Assessed community needs and identified resources for social and community service programs.
Developed and implemented training programs for staff.
Established and maintained relationships with key stakeholders.
Researched best practices and developed strategies to improve program outcomes.
Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Analyzed trends and data to inform decision-making and program development.

Admissions Representative

Midland College

01.2009 - 09.2014

Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Scheduled appointments to meet with students face-to-face and discuss education plans.
Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
Maximized enrollment working closely with students and parents to boost conversion rates of prospective students.
Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Met prospective students, offered information and represented institution by attending events.
Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
Attracted and recruited students by communicating information via phone and email.
Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
Contributed to a positive work environment within the admissions office through active collaboration with colleagues on various projects and initiatives.
Developed targeted recruitment strategies by analyzing enrollment trends to identify key target markets for outreach efforts.
Developed partnerships with educational consultants to broaden our reach, resulting in diverse applicant pool.
Analyzed and evaluated data, identifying trends in recruitment process.
Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
Conducted interviews with potential students, evaluating their compatibility with program requirements.
Enhanced student enrollment rates by developing and implementing strategic outreach programs.
Streamlined application processing with focus on efficiency, significantly reducing wait times for applicants.
Increased admissions by optimizing communication strategies with potential students via email and social media.
Enhanced admissions department's efficiency by introducing new CRM system for tracking interactions with prospects.
Maintained up-to-date knowledge of admission criteria and program offerings, ensuring accurate information was provided.
Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
Analyzed applicant data to identify trends and improve future recruitment strategies.
Collaborated with academic departments to understand program specifics, enhancing ability to match students with suitable courses.
Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.

Administrative Manager

Southwest Trans Parts

01.2005 - 01.2010

Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Updated reports, managed accounts, and generated reports for company database.
Trained employees in company and regulatory compliance requirements to promote conformance.
Improved office efficiency by implementing streamlined administrative processes and procedures.
Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Developed and implemented improved filing systems for enhanced order and accuracy.
Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Met department budgets by monitoring and reporting on office expenses.
Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
Organized and updated databases, records and other information resources.
Created reports, presentations and other materials for executive staff.
Completed bi-weekly payroll for 10 employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Summary

Overview

Work History

Case Worker, Senior

Case Manager Coordinator

Admissions Representative

Administrative Manager

Education

Master of Science - Public Health Education

Bachelor of Science - Health Care Administration

Certificate - Community Health Navigator

No Degree - Community Health Worker

Skills

Certification

Work Availability

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Timeline

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