Valerie Bejarano
Baytown ,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dutch Bros
09.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Lifeguard
Pirates Bay Waterpark
04.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Inspected pools and pools areas for adherence to safety protocols.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Assisted in organizing and implementing recreational activities and programs.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Inspected and tested pool equipment functionality to minimize hazards.
- Administered CPR and first-aid following best practices.
Education
Barbers Hill High School
Mont Belvieu, TX2022
Skills
- Demand Fulfillment
- Safe Work Practices
- Shift Work
- Corrective Actions
Timeline
Lifeguard
Pirates Bay Waterpark
04.2023 - 08.2023
Shift Lead
Dutch Bros
09.2022 - Current
Barbers Hill High School
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