Valerie Bernales
Colton
Summary
Seasoned Barista Supervisor at Starbucks with a proven track record in employee training and team leadership. Expert in enhancing customer service and resolving conflicts, fostering a positive café environment. Skilled in cash handling and analytical thinking, consistently promoting operational excellence and team productivity. As well as a recent graduate with excellent research, technical, and problem solving skills. Detail oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Supervisor
Starbucks
Colton
07.2021 - Current
- Educated and developed skills of other baristas to enhance service quality
- Trained front-of-house staff on policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Greeted guests with pleasant smile and superior customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Managed cash flow and reconciled tills at the end of each shift.
Education
Bachelor of Science - Business Administration And Management
California Baptist University
Riverside, CA04-2025
Skills
- Customer service
- Team building
- Employee training
- Cash handling
- Communication skills
- Conflict resolution
- Production and time sequencing
- Analytical thinking
- Multitasking ability
- Team leadership
Certification
- Certification in Microsoft Powerpoint
- Microsoft Excell course completed
- Microsoft Word course completed
References
References available upon request.
Timeline
Barista Supervisor
Starbucks
07.2021 - Current
Bachelor of Science - Business Administration And Management
California Baptist University
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