Valerie Caldwell

Supervised the units that I was assigned to,sign all the employees into the Epic system, do the work schedule, as far as assigning employees to their work area,supervise the employees while they perform Adit

• Managed staff of Number housekeepers.
• Communicated repair needs to maintenance staff.
• Placed orders for housekeeping supplies and guest toiletries.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Evaluated employee performance and developed improvement plans.
• Coordinated household cleaning service operations and managed client relations.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Directed team of Number personnel in busy hotel with Number rooms.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Managed laundry sorting, washing, drying and ironing.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Kept building entryway glass clean and polished for professional presentation.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Interviewed, hired and trained new employees for production positions.
• Identified individual employee's unique work styles and adapted management methods.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Provided supportive link between external customers and internal operations.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Monitored workshop work flow for over 50 employees.
• Oversaw and optimized work of craftsmen performing high-quality, precision work.
• Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
• Tracked and prepared quarterly reports of sales goals to management.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Built, managed and coached insourced and outsourced teams.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.