Valerie Casela
Summary
Talented Manager "to be" with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Hostess
Twin Peaks Restaurant
02.2023 - Current
- Greeting customers warmly upon arrival and provided friendly and warm presence throughout dining experience, as well as providing sincere Goodbyes.
- Taking to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answering customer questions about hours, seating, and menu information.
- Supporting servers, food runners, and bussers with keeping dining area ready for every guest.
- Following TPG steps of service throughout each shift.
Sales Associate
Spirit Halloween Store
08.2022 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed POS transactions, managed efficient cash register operations, card payments, and receipts to customers.
- Built ISE for the store as well as the fixtures for merchandise.
Team Member
Haagen Dazs
08.2021 - 10.2021
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Member
Goji Jucery And Kitchen
07.2021 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned how to properly handle food/ drinks and it's machinery.
Education
High School Diploma -
South Broward High School
Hollywood, FL06.2023
Skills
- Train Staff
- Servsafe Certified
- Phone Inquiries
- Doordash and Ubereats
- Hospitality Service Expertise
- Heavy Lifting
- Guest Satisfaction
- Great communicator
- Animal Care
- Babysitting
- Team worker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Twin Peaks Restaurant
02.2023 - Current
Sales Associate
Spirit Halloween Store
08.2022 - 10.2022
Team Member
Haagen Dazs
08.2021 - 10.2021
Team Member
Goji Jucery And Kitchen
07.2021 - 08.2021
High School Diploma -
South Broward High School
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