Valerie Castillo
Chambers Health
Anahuac
1
Language
1
Certification
2
years of professional experience
Detail-oriented Registration Clerk experienced in managing patient registration and appointment scheduling. Enhanced patient experiences and optimized clinic operations through accurate data entry, confidentiality compliance, and effective communication. Focused on delivering efficient administrative support and fostering positive client interactions.
Work History
Registration Clerk
2 Years 2 Months- Assisted patients with insurance inquiries and resolved issues to enhance service satisfaction.
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated appointment scheduling to optimize clinic workflow and minimize wait times.
- Conducted data entry tasks with high attention to detail, reducing errors in patient records.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Managed patient scheduling and appointment confirmations to optimize therapy sessions.
- Coordinated communication between patients and physical therapists to enhance service delivery.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- Boosted overall clinic productivity through active participation in staff meetings and continuous improvement initiatives.
- Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma
Skills
Bilingual
Appointment scheduling
Payment handling
Data entry
Healthcare experience
Registration oversight
Data intake
Pre-registration documentation
Patient record management
Data entry accuracy
Office organization
Performance tracking
Typing speed
Client relationships
Multitasking
Certification
CPR Certified
Languages
Spanish
Timeline
Registration Clerk
Chambers Health
06.2024 - CurrentRead More
Anahuac High School
High School Diploma
Read More