Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Coleman-Frantz

Fairfield,pa

Summary

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Medical Assistant

WellSpan Medical Group
East Berlin, PA
08.2023 - Current
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Administered injections, medications and treatments as directed by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Urgent Care

Wellspan Urgent care
Gettysburg, PA
08.2022 - 08.2023
  • Evaluated patient responses to treatments or medications prescribed for acute conditions in the urgent care setting.
  • Educated families of urgent care patients about health maintenance and disease prevention measures.
  • Managed patient flow in the urgent care clinic by scheduling appointments and ensuring timely visits.
  • Adhered to all safety protocols while working in the urgent care clinic environment.
  • Communicated effectively with physicians regarding patient care decisions in the urgent care setting.
  • Delivered primary care for patients and handled diagnosis, treatment, referral for consultation, or specialty services, follow-up care, evening urgent care call and on-call emergency consultation.
  • Educated patients on the purpose of the exam, post-procedure instructions, and follow-up care recommendations.

Phlebotomist

UPMC
Mechanicsburg, PA
06.2021 - 08.2022
  • Maintained accurate records of collected specimens and test results.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the training of new phlebotomists.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Education

Bachelor of Science - Healthcare Management

Central Penn College
Summerdale, PA
06-2024

Associate of Applied Science - Medical Assisting

Central Penn College
Summerdale, PA
06-2023

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Patient Scheduling
  • Indirect Patient Care
  • Phlebotomy
  • Medical Billing
  • Procedure Assistance
  • Patient-focused care
  • Certified in Basic Life Support (BLS)
  • Restocking lab supplies
  • Lab Equipment Operation
  • Communicating with patient families
  • Pipetting
  • Medical Equipment Operation
  • Electrocardiography (EKG)
  • Patient Care Coordination
  • Lab equipment calibration
  • Medical terminology knowledge
  • Vital signs monitoring
  • Respiratory equipment utilization
  • Stocking supplies
  • Electronic Medical Records
  • Venipuncture and phlebotomy
  • Pulmonary function tests (PFTs)
  • First Aid

Timeline

Medical Assistant

WellSpan Medical Group
08.2023 - Current

Urgent Care

Wellspan Urgent care
08.2022 - 08.2023

Phlebotomist

UPMC
06.2021 - 08.2022

Bachelor of Science - Healthcare Management

Central Penn College

Associate of Applied Science - Medical Assisting

Central Penn College

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Valerie Coleman-Frantz