Valerie Cook
Espanola,NM
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 3 years of experience to new professional challenges with growth-oriented organization.
Overview
4
4
years of professional experience
Work History
Program Director
New Mexico Treatment Services
01.2021 - 08.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Implemented rigorous quality control measures, ensuring adherence to industry standards and customer satisfaction.
- Conducted thorough risk assessments throughout a project''s lifecycle in order to foresee potential issues before they negatively impacted final results.
- Established strong relationships with stakeholders, fostering collaboration and enhancing communication channels.
- Engaged and fostered cross-functional relationships to promote barrier reduction and silo elimination approach to operational management.
- Navigated complex regulatory landscapes to ensure full compliance with local, state, federal laws governing program administration activities.
- Maintained ongoing understanding Auditing to effectively and efficiently implement compliance standards.
- Promoted a culture of accountability among team members by setting clear expectations and providing ongoing feedback on performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Interacted with customers and clients to identify business needs and requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Community Property Manager
Premier Real Estate
03.2019 - 01.2021
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Head of Finance
Delancey Street
01.2017 - 03.2019
- Oversaw annual audit process, ensuring accurate representation of financial position in accordance with GAAP standards.
- Implemented risk management practices to mitigate potential losses and safeguard company assets.
- Streamlined vendor payment processes, improving relationships while reducing processing time and errors.
- Managed debt financing activities, negotiating favorable terms to minimize borrowing costs.
- Drove revenue growth by identifying key performance indicators and optimizing pricing strategies.
- Strengthened communication between finance department and other business units, fostering an environment of collaboration across the organization.
- Improved financial operations by streamlining processes and implementing new accounting systems.
- Implemented a robust budget variance analysis process to identify discrepancies early on and improve future planning initiatives.
- Negotiated contracts with suppliers for more favorable terms, resulting in significant cost savings.
- Ensured compliance with all regulatory requirements by staying abreast of industry changes and updating policies accordingly.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Verified compliance of financial policies and accounting procedures against federal regulations.
Education
GED -
Adult Education Program
Española, NMMedical Billing - Medical Billing
Everest College
Ontario, CASkills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Organizational Leadership
- Strategic leadership
- Strategic Planning
- Regulatory Compliance
- Personnel Supervision
- Policy Implementation
Timeline
Program Director
New Mexico Treatment Services
01.2021 - 08.2024
Community Property Manager
Premier Real Estate
03.2019 - 01.2021
Head of Finance
Delancey Street
01.2017 - 03.2019
GED -
Adult Education Program
Medical Billing - Medical Billing
Everest College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
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