Valerie Cox
Gresham
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate
Amazon
10.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Supervisor
Jiffy Lube
10.2022 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
On Call
Central City Concern West Portland One Stop
03.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Ride to Care
03.2021 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Receptionist
Confederated Tribes Of Grand Ronde
07.2010 - 07.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma - General Studies
Willamina High School
Willamina, OR2001
Skills
- Customer service
- Conflict resolution
- Data entry
- Workflow management
- Team leadership
- Call handling
- Effective communication
- Time management
- Problem solving
- Multitasking
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Product knowledge
- Issue resolution
- Order fulfillment
- Inventory management
- Cross-functional teamwork
- Performance improvement
Certification
Certified recovery mentor certification
Peer support specialist
Timeline
Associate
Amazon
10.2024 - Current
Supervisor
Jiffy Lube
10.2022 - 03.2023
On Call
Central City Concern West Portland One Stop
03.2022 - 08.2022
Call Center Representative
Ride to Care
03.2021 - 07.2021
Receptionist
Confederated Tribes Of Grand Ronde
07.2010 - 07.2015
High School Diploma - General Studies
Willamina High School
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