Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valerie Cruz

Waterbury,CT

Summary

Dynamic professional showcasing exceptional problem-solving and interpersonal communication skills. Expert in coordinating complex logistics and enhancing customer experiences, evidenced by creating efficient tour itineraries and ensuring safety in merchandise handling. Substantial teamwork and rapidly adapting to new challenges, significantly contributing to operational excellence and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Ramp Agent

Menzies Aviation
09.2023 - 02.2024
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Verified correct labeling of containers containing hazardous materials for transport on the planes.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Stocked aircraft cabins with necessary equipment and supplies.

Fabric Warehouse Associate

Shelter Logics
05.2022 - 05.2023
  • Worked safely around moving machinery.
  • Used hand held tools to complete delicate work.
  • Maintained safety practices and quality control.
  • Carried out day-to-day duties accurately and efficiently.
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Assisted and engaged with workers operating machinery and equipment to facilitate production process.
  • Consistently lifted materials weighing as much as 25 pounds

Tourist Guide

PR Transportation
07.2016 - 11.2018
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Worked closely with management staff to create new and lucrative tours.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Guided groups of up to 15 people on scheduled tours

Education

High School Diploma -

Isidro A Sanchez
Luquillo, PR
05.2014

Vocational - Secretarial Studies And Office Administration

Isidro A Sanchez
Luquillo, PR
05.2014

Skills

  • Problem-Solving
  • Interpersonal Communication Skills
  • Research and analysis
  • Quick Learner
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Ramp Agent

Menzies Aviation
09.2023 - 02.2024

Fabric Warehouse Associate

Shelter Logics
05.2022 - 05.2023

Tourist Guide

PR Transportation
07.2016 - 11.2018

High School Diploma -

Isidro A Sanchez

Vocational - Secretarial Studies And Office Administration

Isidro A Sanchez

Similar Profiles

CREATE PROFILE
Valerie Cruz