Valerie Curry
Easley,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and medical billing. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Patient Services Coordinator
MyEyeDr
Greenville, SC
07.2021 - Current
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned patients to obtain information and confirm appointments.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Verified patient's insurance eligibility and benefits coverage through Affinity Analytics.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Team Lead
Alltrista
Greer, SC
03.2019 - 07.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Directed and supervised team of 35-40 employees
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
CNC Machinist
Borgwarner
Seneca, SC
02.2016 - 03.2019
- Manually set up machinery, lathes and grinders.
- Properly loaded and unloaded materials in and out of machines.
- Maintained tight tolerances with design specifications.
- Trained and coached new team members on proper machine set-up procedures.
- Increased production efficiency by closely studying blueprints for accurate machine programming.
- Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Claims Processor
Concentrix
Greenville, SC
08.2012 - 01.2016
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Checked documentation for accuracy and validity on updated systems.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Modeled exceptional customer service skills
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Generated, posted and attached information to claim files.
Account Manager
Global Lending Services LLC
Simpsonville, SC
06.2008 - 08.2012
- Educated clients on status of their delinquent car note and updated account as to their promise to pay.
- Managed over 150 accounts by reviewing pay history with attempts to keep all accounts up to date.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Business Sales
Spectrum
Simpsonville, SC
12.2005 - 06.2008
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Exceptional computer skills
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
Education
High School Diploma -
Seneca High School
Seneca, SC05.1997
Skills
- Gathering Information from Patients
- Knowledge of Community Services and Programs
- Caring and Empathetic
- Helpful and Service-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Proactive Self-Starter
- Computer Proficiency
Timeline
Patient Services Coordinator
MyEyeDr
07.2021 - Current
Team Lead
Alltrista
03.2019 - 07.2021
CNC Machinist
Borgwarner
02.2016 - 03.2019
Claims Processor
Concentrix
08.2012 - 01.2016
Account Manager
Global Lending Services LLC
06.2008 - 08.2012
Business Sales
Spectrum
12.2005 - 06.2008
High School Diploma -
Seneca High School