Valerie Derby
Plant City,FL
Summary
Experienced Registered Medical Assistant specializing in Family Practice and auto accident care. Dedicated to delivering top-notch client care while upholding the latest medical standards. Possessing a genuine passion for the health industry, excels at managing various responsibilities with precision and attention to detail. Team player with a positive outlook, thrives in challenging situations and prioritizes ensuring optimal patient satisfaction. Continuously seeks growth opportunities to enhance skills and contribute effectively in the healthcare field.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant
Florida Medical Clinic OHI
12.2017 - 06.2025
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Administered patient assessments, documenting vital signs and medical histories, and history, present illness to ensure proper documentation of all pertinent medical information.
- Enhanced patient care by efficiently performing routine tests and sample analysis. Gathering blood, tissue, and laboratory specials for testing.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, medical records management, including filing, organizing and scanning documents., and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented electronic health record (EHR) systems for efficient data management and retrieval.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Supported healthcare providers during procedures, maintaining sterile environments and assisting with instruments.
- Coordinated prescription refills and ensured accurate transmission of information to pharmacies.
- Clarified treatment procedures, medications, diets, and physicians' instructions to patients.
- Mentored junior staff on best practices for patient care and office procedures, fostering professional development.
- Led efforts to streamline administrative processes, improving overall clinic efficiency and patient satisfaction.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Oversaw auto injury case information handling from intake to resolution.
- Maintained financial records and executed bookkeeping tasks.
- Proficient in managing medical marijuana treatments for patients with specific health issues.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Cashier (Sales and Related)
7-Eleven, Inc.
04.2016 - 12.2017
- Acknowledged guests as they entered.
- Process merchandise returns and exchanges.
- Processed customer transactions, ensuring accurate issuance of receipts and refunds.
- Provided information to customers and addressed their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Executed transactions for tickets and various items.
- Provided exceptional customer service, resolving inquiries and ensuring a positive shopping experience.
- Maintained store inventory by restocking shelves and organizing merchandise efficiently.
- Collaborated with team members to improve workflow and enhance operational efficiency.
- Monitored cash drawer for accuracy, balancing at the end of each shift effectively.
- Trained new cashiers in register operations and customer service protocols to ensure consistency.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Server
Macaroni Grill
05.2016 - 01.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Maintained cleanliness and organization of dining area to comply with health standards.
Hostess/Waitress/To-go/Expo/Barback
Applebee's Bar and Grill
01.2014 - 04.2016
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Collaborated with kitchen and serving staff to enhance service efficiency.
- Trained new hostesses on operational procedures and customer service standards
- Collaborated with team members to manage high-volume service periods effectively.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor's Degree - Biomedical Science
Keiser University
Science
Hillsborough Community College
Brandon, FL05.2022
Vocational - Medical Assistant
Southern Technical College
Brandon, FL01.2017
High School Diploma -
Newsome High School
Lithia, FL01.2013
Skills
- Ability to Multi Task
- Auto injuries
- Ability To Work Independently and as a Team
- Computer Literacy
- Health Care Management
- Interpersonal Skills
Certificates And Licenses
- Registered Medical Assistant (RMA), AMA
- BLS Provider
Affiliations
American Medical Technologists
Timeline
Registered Medical Assistant
Florida Medical Clinic OHI
12.2017 - 06.2025
Server
Macaroni Grill
05.2016 - 01.2017
Cashier (Sales and Related)
7-Eleven, Inc.
04.2016 - 12.2017
Hostess/Waitress/To-go/Expo/Barback
Applebee's Bar and Grill
01.2014 - 04.2016
Bachelor's Degree - Biomedical Science
Keiser University
Science
Hillsborough Community College
Vocational - Medical Assistant
Southern Technical College
High School Diploma -
Newsome High School
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