Valerie De Santiago
Chicago,IL
Summary
Dependable sales professional with 4 years of experience in a dynamic and high-performance environment. Skilled in processing transactions, using registers, arranging and marking merchandise, and placing orders. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and delivering a positive personal service assistance to promote costumer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Zemsky's
06.2019 - 04.2023
- Greeted customers & helped with product questions, selections, & purchases.
- Developed strong rapport with customers & created positive impression of business - offered each customer top-notch, personal service to boost sales & customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Answered questions about store policies & addressed customer concerns.
- Maintained clean sales floor & straightened merchandise.
- Stocked merchandise, labeling/marking items, arranging according to size or color, & taking inventory.
- Placed & helped customers with online orders as well as packaging orders.
- Inform customers on clothing brands to best fit their needs & personal preferences.
- Took customer calls & delivered service/addressed concerns as well as transferring calls to specific departments.
- Maintained up-to-date knowledge of store sales, payment policies, security standards, CPS school uniform policies, & company vouchers.
- Trained & supervised new employees to use selling strategies & apply best practices.
- Balanced & organized cash register by handling cash & counting change.
- Used POS system to process sales, returns, online orders, discounts, gift card activations & vouchers.
Education
Bachelor of Arts - Art Education
University of Illinois At Chicago
Chicago, IL2025
High School Diploma -
Back of The Yards College Preparatory High School
Chicago, IL2020
Skills
- Bilingual English & Spanish
- Strong Communication & Interpersonal Skills
- Teamwork & Collaboration
- Safety & Cleanliness Standards
- Time Management
- Positive Customer Engagement & Assistance
- Dressing Room Assistance
- Product Knowledge & Service Sales
- Processing & Placing Orders
- Purchase Packaging
- Transaction Processing Money Handling
- POS System Operations
Certification
OSHA 10 (Occupational Safety and Health Administration)
Timeline
Retail Sales Associate
Zemsky's
06.2019 - 04.2023
Bachelor of Arts - Art Education
University of Illinois At Chicago
High School Diploma -
Back of The Yards College Preparatory High School
OSHA 10 (Occupational Safety and Health Administration)
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