Valerie Espinosa
San Antonio,Texas
Summary
Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
12
12
years of professional experience
Work History
Realtor
Real Broker, LLC
Dallas, TX
01.2023 - Current
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Prepared newly purchased homes for clients prior to arrival.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Organized open houses and other events to promote properties for sale.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Contact Service Representative
USAA Federal Savings Bank
San Antonio, TX
01.2013 - Current
- Ensured compliance with company policies and procedures when interacting with customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Identified areas where additional controls could be implemented to prevent future fraud incidents.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
Education
San Antonio College
San Antonio, TXReal Estate
Realtor Academy
San Antonio, TXSkills
- Open house coordination
- Buyer representation
- Property research
- Relationship building
Timeline
Realtor
Real Broker, LLC
01.2023 - Current
Contact Service Representative
USAA Federal Savings Bank
01.2013 - Current
San Antonio College
Real Estate
Realtor Academy