Valerie Figueroa
Crowley,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Optical Office Manager
Accent Eyecare
07.2020 - Current
- Maintained computer and physical filing systems with Dr.chrono system.
- Filing and coding medical claims and vision insurance claims
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed office
- Help patients choose frames and lenses that best suit their needs.
- order lenses and contact lenses for stock and patients.
- Complete preliminaries and all medical testing requested by the doctor.
- Enter insurance payments into drchrono system.
Optician
Vision Expo
01.2019 - 03.2020
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Cross trained in all parts of the office which include, Preliminaries, checkout desk, check in desk and optical.
Shift Lead Manager
Cold Stone Creamery
05.2018 - 01.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept store fully stocked on food items
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Completed after shift review reports to remind supervisors of completed work.
Inventory Analyst
Strategic Distribution
09.2016 - 05.2018
- Improved forecasting systems to maintain adequate materials and supplies.
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Built comprehensive inventory systems to track current supply chain data.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
Education
Associate of Arts - Basics
Tarrant County College District
Fort Worth, TX05.2019
High School Diploma -
Juan Seguin High School
Arlington, TX06.2014
Skills
- Fluent in Spanish
- Workforce Management
- Office Management
- Data Entry
- Operations Management
- Team Supervision
- Customer Service
- Employee Supervision
Timeline
Optical Office Manager
Accent Eyecare
07.2020 - Current
Optician
Vision Expo
01.2019 - 03.2020
Shift Lead Manager
Cold Stone Creamery
05.2018 - 01.2019
Inventory Analyst
Strategic Distribution
09.2016 - 05.2018
Associate of Arts - Basics
Tarrant County College District
High School Diploma -
Juan Seguin High School
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