Compassionate Medical Assistant with hands-on experience at Jackson Memorial Ryder Trauma Center, excelling in patient care and phlebotomy. Proven ability to enhance clinic efficiency through effective scheduling and strong communication skills, ensuring compliance with HIPAA regulations. Dedicated team player committed to delivering exceptional service and maintaining a safe, organized clinical environment. Demonstrating behaviors of service excellence, compassion, accountability, respect and expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jackson Memorial Hospital - Ryder Trauma Center
03.2013 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Gained hands on experience in phlebotomy and wound care.
HIPAA Compliance
Team Collaboration
Gained hands on experience in phlebotomy and wound care patient care (mobility, drainage, personal hygiene, bath, dressings, bed making/ linen changes ).
Adjusts work pace to meet volume demands of trauma unit.
Demonstrates behaviors of service excellence, compassion, accountability, respect and expertise.