Valerie Flores
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Checker
HEB Grocery Store
08.2021 - 11.2023
- Restocked and organized merchandise in front lanes.
- Identified issues and developed solutions to improve quality control.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Processed both cash and card purchases and returns.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
Office Assistant
State Farm
03.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Educated customers about billing, payment processing and support policies and procedures.
Club Staff
LA Fitness
08.2019 - 01.2021
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Created, maintained, and entered information into databases
- Greeted visitors and handled their inquiries or directed them to the appropriate persons according to their needs
- Heard and resolved complaints from customers
- Watched kids 3 months-12 years at the Kids Klub
- Kept the fitness areas, machines, and spaces clean and orderly for customers
- Met facility goals.
Education
Associate of Science -
Lonestar College- Cyfair
Cypress, TX12.2023
High School Diploma -
Cypress Park High School
Cypress, TX05.2021
Skills
- Order and Refund Processing
- Customer Retention Strategies
- Customer Account Management
- Upselling Products and Services
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Data Confidentiality
- Customer Service
- Money Handling
- Loss Prevention
Languages
Spanish
Timeline
Checker
HEB Grocery Store
08.2021 - 11.2023
Office Assistant
State Farm
03.2021 - 08.2022
Club Staff
LA Fitness
08.2019 - 01.2021
Associate of Science -
Lonestar College- Cyfair
High School Diploma -
Cypress Park High School
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