Valerie Franek
Prescott,WI
Summary
Highly-motivated Pre Med student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Treatment Coordinator
Associated Dentists
Saint Paul, Minnesota
01.2023 - 12.2025
- Answered incoming calls, checked voicemails, and followed up to ensure timely patient communication.
- Greeted patients, provided necessary paperwork, and verified insurance information to facilitate smooth appointment processing.
- Contacted patients via text or phone to confirm appointments
- Scheduled appointments to fill vacant time slots
- Checked and confirmed patient insurance eligibility
- Performed closing procedures to secure the office
- Answer incoming calls, check voicemails and follow up
- Shut down duties
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Treatment Coordinator
Dental Arts of Catoosa
Catoosa, OK
07.2022 - 12.2022
- Coordinated new patient onboarding by providing office tours and welcome packages to enhance patient experience.
- Coordinated patient scheduling and recall appointments while managing social media posts and online reviews.
- New patient coordinator, gave office tours and welcome package.
- Managed insurance verification processes to confirm coverage for dental procedures, facilitating seamless patient care.
Office Assistant
Lamunyon Law
Enid, OK
05.2017 - 03.2020
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Answered phone calls and welcomed visitors, ensuring a positive first impression of the office.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Dispersed incoming mail to correct recipients throughout the office.
- Streamlined customer interactions by directing questions to the right staff for effective resolution. to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Coordinated requests for information, ensuring efficient delegation to optimize customer support., delegating tasks to appropriate employee to optimize customer service.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Dispersed incoming mail to correct recipients throughout office.
- Tracked and organized office inventory, ensuring availability of supplies to support daily operations.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Monitored calendars and scheduled appointments based on availability.
Pharmacy Technician
INTEGRIS Bass Hospital
Enid, OK
01.2014 - 12.2017
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Trained new technicians to enhance customer service, contributing to increased customer satisfaction scores.
- Dispensed prescription medications to patients accurately each day.
- Assisted pharmacist in resolving high volume of problem prescriptions and customer inquiries, supporting team efficiency.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Prepared medication labels with item name and quantity.
- Maintained clean and organized pharmacy shelving and work areas.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Ordered out of stock medications to keep inventory well-stocked.
- Managed inventories, rotated stock, removed expired or damaged products, and resolved discrepancies in drug counts to ensure accurate inventory.
Education
Associate of Science - Pre-Medicine
Northern Oklahoma College
Enid, OK 01.2020 - 05.2022
Skills
- Dental software knowledge
- Insurance processing
- Appointment scheduling
- Patient scheduling
- Patient interaction
- Customer service skills
- Active listening
- Communication skills
- Time management
- Dependable
- Collaborative approach
- Professional demeanor
Timeline
Treatment Coordinator
Associated Dentists
01.2023 - 12.2025
Treatment Coordinator
Dental Arts of Catoosa
07.2022 - 12.2022
Associate of Science - Pre-Medicine
Northern Oklahoma College
01.2020 - 05.2022
Office Assistant
Lamunyon Law
05.2017 - 03.2020
Pharmacy Technician
INTEGRIS Bass Hospital
01.2014 - 12.2017