Summary
Overview
Work History
Education
Skills
Languages
Experience with operating systems
Timeline
Generic

Valerie Garza

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Patient Access Specialist

Lyndon B Johnson Hospital (Emergency Center)
09.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Posts payments in the computer system and generates the appropriate patient receipts
  • Ensures safe care to patients, staff and visitors; adheres to all Harris Health System policy, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Process administrative paperwork for decedents patient.
  • Coordinate with funeral home for retrieval of deceased patient.
  • Coordinate with transfer center to relocate patients in emergency center to other facilities.

Call Center Representative

East Houston Eye Center
04.2019 - 09.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Able to answer multiple line phone system in a busy call center setting and/or handling multiple phone lines.
  • Ensure the accurate and timely answering within the first 3 rings and directing of a high volume of incoming calls in a professional manner.
  • Knowledge of insurance requirements and referrals. Extensive knowledge of PPOs, HMOs, and POS.
  • Demonstrates computer literacy, including speed and accuracy and the ability to learn and use computerized systems. Strong typing skills.

Optometric Technician

Vida Vision
09.2018 - 04.2019
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Collaborated with optometry staff to reach individual and team goals.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and patient satisfaction.
  • Pre-testing auto refraction, lensometry, tonometry and topography.

Education

High School Diploma -

Furr High School
Houston, TX
06.2013

Skills

  • Phone and Email Etiquette
  • Investigate Complaints
  • Business Management Principles
  • Patient Health Information Access
  • Payment Processing
  • Patient Scheduling
  • Team Leadership
  • Program Eligibility
  • Insurance Verification
  • Referral Coordination
  • Co-Payment Collection
  • Clerical and Filing Support

Languages

Spanish
Native or Bilingual

Experience with operating systems

  • Epic
  • Crystal
  • Open EMR

Timeline

Patient Access Specialist

Lyndon B Johnson Hospital (Emergency Center)
09.2022 - Current

Call Center Representative

East Houston Eye Center
04.2019 - 09.2022

Optometric Technician

Vida Vision
09.2018 - 04.2019

High School Diploma -

Furr High School

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Valerie Garza