Valerie Goade
Customer service
Las Vegas,NV
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Receptionist
Dr Bernstein office
San Bernardino, California
03.2023 - 11.2024
- Sorted incoming mail and directed to correct personnel each day.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Client Service Representative
Shade Tree Service
Las Vegas, Nevada
12.2020 - 07.2022
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Adhered to all applicable laws and regulations while performing job duties.
- Provided customer service support to clients in a timely and efficient manner.
- Performed administrative tasks such as filing documents and responding to emails.
Education
High School Diploma -
Western High
Las Vegas, Nevada07-2007
Skills
- Prioritizes meaningfull employment
- Scheduling
- Meticulous and organized
- Service-oriented mindset
- Performance improvement
- Multitasking and prioritization
- Empathetic client support
- Empathetic connection
- Caring and empathetic demeanor
Timeline
Receptionist
Dr Bernstein office
03.2023 - 11.2024
Client Service Representative
Shade Tree Service
12.2020 - 07.2022
High School Diploma -
Western High