Makayla Benson

• Delivered a warm, professional, and service-oriented first point of contact for clients, offering knowledgeable responses to inquiries regarding services while ensuring a consistently high standard of customer experience.
• Effectively coordinated client and pet flow within the lobby area, managing expectations and providing support during high-traffic periods to maintain an organized and welcoming environment.
• Handled multi-line phone systems with efficiency and professionalism, addressing inquiries regarding the clinic’s offerings and species treated, and routing calls to appropriate team members when necessary.
• Performed a range of administrative and clerical functions including accurate data entry, client and patient check-ins, account posting, and preparation of reports.
• Executed cashier responsibilities with precision, processing payments and balancing transactions in accordance with clinic financial procedures.
• Demonstrated empathy and composure when interacting with clients experiencing stress or grief, recognizing emotional cues and responding with compassion and professionalism.
• Utilized veterinary practice management software to input and maintain accurate patient records, ensuring data integrity and compliance with clinic documentation standards.
• Ensures a consistently sanitary and welcoming environment by thoroughly cleaning and disinfecting examination rooms after each patient visit, as well as maintaining cleanliness and order in the lobby and front reception areas in alignment with health and safety standards.

• Demonstrated unwavering commitment to safety by consistently practicing and promoting safe behaviors, swiftly addressing and reporting hazardous conditions, and maintaining a secure environment for customers and associates.
• Maintained high situational awareness across the sales floor to ensure a safe, organized, and customer-friendly shopping experience.
• Oversaw building security protocols, including entry and exit procedures, Electronic Article Surveillance (EAS) functionality, Cash Office security, and coordination of armored carrier pickups.
• Ensured all emergency exits remained unobstructed and accessible; performed routine inspections to proactively eliminate clutter and maintain compliance with safety regulations.
• Managed and executed customer safety protocols, including accident prevention strategies, incident reporting, and emergency response procedures.
• Responded to after-hours security alerts when requested, demonstrating accountability and dependability.
• Delivered exceptional customer service by engaging clients with professionalism, courtesy, and brand-aligned communication.
• Promoted and upheld the company brand through leadership behavior, associate recognition, and adherence to company appearance and conduct standards.
• Ensured store cleanliness, organization, and merchandising aligned with corporate visual and operational standards, including routine restroom checks and trash removal.
• Led recovery, sizing, and markdown processes to corporate expectations through effective task delegation, performance monitoring, and coaching.
• Received and processed merchandise shipments with efficiency and urgency; managed inbound non-merchandise deliveries (e.g., signage, supplies) and maintained organized stockrooms.
• Facilitated sales floor replenishment and merchandising, ensuring product salability, proper back-stock handling, and adherence to monthly presentation guidelines.
• Conducted floor moves, promotional signing, re-wraps, and damage reduction strategies as required.
• Implemented and upheld Loss Prevention initiatives by sustaining strong customer service presence, monitoring sales floor activities, and enforcing shrink control measures.
• Protected confidential information, cash, and merchandise, including execution of "Code 50" inspections and monitoring of Public View Monitor (PVM) systems.
• Led Front-End operations, ensuring timely customer checkout, proper use of registers, and coaching associates on best practices such as “Scan and Bag” and shortage control.
• Directed associate break schedules and ensured adequate staffing for register coverage, returns processing, and go-backs.
• Oversaw equipment functionality and supply inventory at the Front End, ensuring uninterrupted operational flow.
• Conducted register cash pulls, bank deposits, and refund/void approvals in accordance with company policy; safeguarded tills and cash handling procedures.
• Administered payroll functions, including timecard edits, scheduling compliance, payroll transmission, and reporting.
• Acted as a key leader in store operations, supporting the Store Manager in executing company policies, training team members, and driving operational excellence.

Maintained cleanliness of kennel facilities through regular sanitation processes.

• Assisted in monitoring animal behavior, reporting any health concerns to veterinary staff.
• Developed strong relationships with pets, promoting a calm and comforting environment.
• Provided comprehensive animal care, including feeding, watering, administering medications, grooming, walking, and facilitating regular exercise to promote overall health and well-being.
• Monitored animal behavior and physical condition to identify signs of illness or injury, promptly reporting observations to veterinary staff or supervisors.
• Executed routine facility maintenance tasks, such as sweeping, mopping, and waste disposal, to ensure a clean, safe, and sanitary environment.
• Upheld a secure and hazard-free setting for both animals and personnel by adhering to safety protocols and animal handling procedures.
• Delivered exceptional front-desk service by welcoming clients and their pets, managing check-in/check-out procedures, and ensuring a positive and efficient visit experience.
• Coordinated appointment scheduling, surgical bookings, and consultations; maintained accurate and up-to-date patient records, including medical histories, vaccination logs, and treatment plans.
• Handled administrative duties such as answering phone and email inquiries, processing payments, managing invoices, and maintaining an orderly reception area.