Valerie Gray
Fishersville
Summary
Results-driven Management professional with over 20 years of experience in operations, organizational development and team building within diverse industries. Highly adept at planning, coordinating, and executing successful sales strategies. Demonstrated ability to improve team performance through coaching and motivational techniques.
Overview
39
39
years of professional experience
Work History
Personal Caregiver
Clark/Mills Family
Chatham
01.2000 - 08.2023
- Provided 24 hour care for four family members; planning and preparing nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Demonstrated empathy towards patients while maintaining professional boundaries.
- Took initiative in providing comfort measures for pain management when needed.
- Assisted clients with maintaining good personal hygiene.
- Ensured that all medical treatments are administered according to physician's orders.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided transportation to all appointments.
Operations Manager
VADOC/Green Rock Correctional Center
Chatham
01.2010 - 04.2014
- Delivered positive institutional experiences by implementing policy and procedures in accordance with ACA Standards and state law.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Responded to information requests from superiors, providing specific documentation.
- Coordinated and directed activities of the facility and departments compliance, concerning compliance with policy and ACA Standards, and state law.
Records Manager
VADOC/Augusta Correctional Center
Craigsville
09.1996 - 01.2010
- Developed and implemented a records management system to track, store, and manage confidential documents.
- Coordinated inmate movement with security and departments within the facility and with other state facilities.
- Ensured an accurate account of inmate locations within the facility and Central Operations.
Correctional Officer
VADOC/Augusta Correctional Center
Craigsville
08.1994 - 09.1996
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Performed security checks on inmates snf visitors entering the facility as well as on packages being delivered to inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Deputy/Records Clerk
Pittsylvania County Sheriff's Office
Chatham
07.1984 - 07.1994
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals. Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Associate of Applied Science - Applied Mathematics
Averett University
Danville, VA01-1988
Associate of Applied Science - Applied Mathematics
University of Virginia
Charlottesville, VASkills
- Coaching techniques
- Conflict resolution
- Employee training
- Performance metrics
- Customer relationship management
- Sales strategies
- Data analysis
- Team building
- Project management
- Problem solving
- Communication skills
- Adaptability
- Time management
- New hire onboarding
Timeline
Operations Manager
VADOC/Green Rock Correctional Center
01.2010 - 04.2014
Personal Caregiver
Clark/Mills Family
01.2000 - 08.2023
Records Manager
VADOC/Augusta Correctional Center
09.1996 - 01.2010
Correctional Officer
VADOC/Augusta Correctional Center
08.1994 - 09.1996
Deputy/Records Clerk
Pittsylvania County Sheriff's Office
07.1984 - 07.1994
Associate of Applied Science - Applied Mathematics
Averett University
Associate of Applied Science - Applied Mathematics
University of Virginia
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