Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Valerie Hernandez

Fountain Valley,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manger

FROM THE EARTH- SANTA ANA, CA
Santa Ana
01.2019 - 12.2023
  • Review month-end closing activities, and overhead expense reports and inventory audit reports
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
  • Developed and maintained relationships with customers and suppliers through account development
  • Organized budgets oversaw profit & loss reports and achieved margin targets consistently to stay on track in growth plans
  • Solved problems and resolved conflicts for team members and customers.

Depot Manager

FROM THE EARTH - SANTA ANA, CA
Santa Ana
07.2018 - 01.2019
  • Analyzed customer orders, set delivery priorities and made schedule adjustments to meet delivery KPI's
  • Monitored safety compliance to maintain strict standards and protocols
  • Hired and trained new drivers to improve efficiency of department and cultivate productive work atmosphere
  • Facilitated month-end closing processes, invoicing and journal entries.

Store Manager

FROM THE EARTH- SANTA ANA,CA
Santa Ana
12.2015 - 07.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing revenue and customer satisfaction
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Performed audits and created SOP's to maintain an efficient inventory at all times.

Education

Associate degree - Communications

Goldenwest College
04.2026

Skills

  • Project management
  • Microsoft Office
  • Communication
  • Organization
  • Problem-solving
  • Management
  • P&L Management
  • Customer Relationship Management
  • Employee Development

Certification

OSHA 30-HOUR GENERAL TRAINING, 03/01/23

Personal Information

Title: GENERAL MANAGER

References

  • Cari Remmel, Office Manager/ Mcneil Tropp & Braun LLP, (714)206-2274
  • Kintu Patel, CEO / DBO SA Investments LLC, (949)432-1421
  • Camila Cruz, Nurse Practitioner/ Hunstville Medical Center, (256)960-0791

Timeline

General Manger

FROM THE EARTH- SANTA ANA, CA
01.2019 - 12.2023

Depot Manager

FROM THE EARTH - SANTA ANA, CA
07.2018 - 01.2019

Store Manager

FROM THE EARTH- SANTA ANA,CA
12.2015 - 07.2018

Associate degree - Communications

Goldenwest College

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Valerie Hernandez