Summary
Overview
Work History
Skills
Timeline
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Valerie Holloway

Albuquerque,NM

Summary

Proven leader in the hospitality sector, excelling in customer engagement and upselling techniques, notably at Wecks. Demonstrated exceptional mentorship as a Corporate Server Trainer, enhancing team efficiency and service standards. Expert in cash handling and suggestive selling, consistently driving sales and customer satisfaction. Achieves remarkable results through a strong work ethic and outstanding guest service skills.

Overview

10
10
years of professional experience

Work History

Server

Wecks
06.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Corporate Server Trainer

Wecks
06.2024 - 06.2019
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored new server performance and offered continuous support throughout training period.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Proved successful working within tight deadlines and a fast-paced environment.

Server

Dennys Diner
01.2015 - 06.2019
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Suggestive Selling

Timeline

Corporate Server Trainer

Wecks
06.2024 - 06.2019

Server

Wecks
06.2019 - Current

Server

Dennys Diner
01.2015 - 06.2019

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Valerie Holloway