VALERIE HORTON
Lakeland,FL
Summary
Exceptional leader with a proven track record in administering and coordinating risk, safety, and hazard management programs, staff training, claims management, facility management, building community partnerships, and working with constituents and elected officials. Brings additional value through experience as a leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence are well-known.
Overview
18
18
years of professional experience
Work History
Risk Manager
City of Tampa
07.2018 - Current
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks leading to a 25% reduction in claims.
- Identified opportunities for process improvement and cost reduction through insightful analysis of current risk management practices.
Worker’s Compensation Claims Director
Bureau of Worker’s Compensation
11.2012 - 08.2018
- Responsible for Claims Operations, risk, safety and prevention services and oversight of up to116 department staff ,including up to11 managers
- Coordinate and implement changes in business model, policies and procedures and in implementation of needed process improvements over a 3-year period.
- Increasing customer service satisfaction from an average of 2.5 overall to 3.5-4 out of 5.
- Consistent in responding to issues presented by external partners and customers.
- Quarterly budget monitoring and review.
- Utilization of Change Management skills during business model change and new technological system Go-Live.
- Improvement of subrogation referrals and staff understanding of fraud referrals and SIU investigations
- Oversaw budget management for the claims department, optimizing resource allocation for maximum efficiency without compromising service quality.
- Facilitating monthly meetings with statewide return to work team managers to bring consistency to daily operations
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Risk Manager
City of Jackson, TN
01.2007 - 08.2012
- Member of the leadership team responsible for Administering the Risk Management Department
- Planning, Coordination and Administrating all insurance programs: liability, property, group life, health, dental, vision and on-the-job injury with an initial departmental budget of $8.5 million with accountability for cost containment and reduction
- Managing health claims working with a third-party administrator (TPA) and self-insured worker’s compensation claims management
- Supervision of nurse case manager and external clinic medical contracts
- Reduced medical claims payments and cost by $2 million over a one-year period
- Worked with the Mayor, City Counsel, and constituents regarding cost and city-wide strategies to contain cost through improved processes
- Coordinated a Health and Safety Committee utilizing members from33 departments
- Trained Public Safety teams to include police, fire and construction staff and others on injury prevention
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
Education
Bachelor of Social Work -
Tennessee State University
Nashville, TNDoctor of Jurisprudence -
University of Memphis
Memphis, TNSkills
- Customer Service Focus
- Strong Communication Skills
- Partner Relations
- Worker’s Compensation Claims
- Fiscal Review, Monitoring and Control
- Liability and Property Claims Management
- Staff Development and Retention
- Process Improvement
- Property Acquisition and Control
- Commercial insurance coverages
- Cross-functional collaboration
ACTIVITIES
Former Member Jackson Rotary, Trained in the NIMS-ICS Process, OSHA General Industry Trained, Former President of TN, OH & FL PRIMA, Fornmer Radio Host, Phi Delta Phi International Legal Fraternity, Mediator, Lean-Six Sigma, Named Broadcaster of the Year by DAR.
Timeline
Risk Manager
City of Tampa
07.2018 - Current
Worker’s Compensation Claims Director
Bureau of Worker’s Compensation
11.2012 - 08.2018
Risk Manager
City of Jackson, TN
01.2007 - 08.2012
Bachelor of Social Work -
Tennessee State University
Doctor of Jurisprudence -
University of Memphis
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