Valerie Santos
Aubrey ,TX
Summary
Skilled Supervisor proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 7 years of experience. Also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
Flower Mound, TX
03.2023 - Current
- Supervised a team of five merchandisers, providing guidance and support when needed.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised cash register transactions to minimize errors or theft.
- Handled incoming calls from customers regarding product inquiries or orders.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Key Carrier Lead
Dicks Sporting Goods
Prosper , TX
10.2019 - 10.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened and closed store 2 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Cashier Team Leader
Academy Sports + Outdoors
Flower Mound, TX
09.2018 - 10.2019
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Floor Supervisor
Kroger
Fort Worth, TX
05.2017 - 08.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 40 floor employees to improve performance.
Education
Saginaw High School
Saginaw, TX06.2018
Skills
- Merchandise Quality Assurance
- Loss Prevention Goals Monitoring
- Managing Customer Needs
- Delegation and Supervision
- Cash Register Operations
- Plan-o-gram implementation
- Visual merchandising
- Relationship building
Timeline
Merchandising Supervisor
Kohls Department Store
03.2023 - Current
Key Carrier Lead
Dicks Sporting Goods
10.2019 - 10.2022
Cashier Team Leader
Academy Sports + Outdoors
09.2018 - 10.2019
Floor Supervisor
Kroger
05.2017 - 08.2018
Saginaw High School